At AOS service is always first.
We prioritize service calls for totally down units and units that are running and need attention. Down units received a 2 hour response time and a scheduled time for other.
All technicians are factory trained and carry a full complement of replacement parts.
All units have remote diagnostics capabilities that give us meter reads and toner replacements without bothering the users.
Customer support is the highest priority for AOS. Quarterly reviews are important to show service history and firmware updates to keep the equipment running at peak efficiency.